IT Systems Database Administrator

This position is responsible for both day-to-day technical support to end-users and the maintenance and administration of
clients IT infrastructure. Duties include providing first- and second-level IT support, managing the help desk ticketing
system, and ensuring uptime and reliability of servers, databases, and network systems. This role is fully onsite and based in
Texas City, serving all departments across the District.

QUALIFICATIONS
• Associates Degree in a technical field is required; Bachelor’s degree preferred
• Minimum 3 years of combined experience in help desk support and systems/network administration
• Industry certifications strongly preferred (e.g., A+, Security+, Microsoft Certified: Azure Administrator, Cisco)
• Proficiency with Windows Server, Active Directory, Hyper-V, SQL Server, and enterprise backup systems
• Knowledge of Microsoft 365, TCP/IP, DNS, DHCP, VPN, IIS, and virtual networking concepts
• Familiarity with disaster recovery, IT asset management, and imaging software
• Ability to explain technical concepts clearly to non-technical staff
• Excellent communication, documentation, and organizational skills
• Must be able to participate in after-hours support and on-call rotation
• Ability for spur-of-the-moment transportation without reliance on organization vehicles
• Must possess or be able to obtain a valid Texas driver’s license
• Must be in compliance with GCHD immunization policy and ICS training requirements
• Must pass criminal background check and drug/alcohol screening

An equivalent combination of education and work experience which appropriately demonstrates the knowledge, skills and
abilities to perform the above-described essential functions will be considered when hiring for this role.

ESSENTIAL JOB FUNCTIONS

Help Desk Support (Tier I/II):
• Monitor, triage, and resolve help desk tickets in a timely manner
• Deploy and configure end-user hardware and software, including imaging, printers, and peripheral devices
• Provide onboarding/offboarding IT support (accounts, devices, access)
• Set up and support mobile devices and remote VPN users
• Create and maintain knowledge base articles and support documentation
• Maintain IT asset inventory and assist with inventory audits
Systems Administration:
• Monitor and maintain all server and infrastructure systems (physical and virtual)
• Administer Active Directory, Group Policy, and file shares
• Manage SQL databases, including backup, recovery, and performance tuning
• Maintain and test disaster recovery and business continuity procedures
• Patch, update, and secure operating systems, applications, and server platforms
• Monitor systems for availability, integrity, and performance
• Ensure timely updates and secure configurations across all GCHD locations
• Support email systems, faxing, storage, and other district-wide infrastructure systems
• Support and maintain security controls in collaboration with IT leadership

Project and Planning:
• Support IT initiatives aligned with the District’s Strategic Health Plan

• Participate in system upgrade planning, testing, and implementation
• Provide technical recommendations for infrastructure improvements
• Coordinate with other departments to ensure technology needs are met
• Document internal processes, system configurations, and architectural diagrams
General Responsibilities:
• Participate in after-hours support and IT on-call rotation
• Represent the department in meetings or task forces as needed
• Perform duties during public health emergencies or disaster response
• Maintain a clean and secure workspace and server room
• Carry out the mission, vision, and values of the organization
• Perform other duties as assigned
KNOWLEDGE / SKILLS/ ABILITIES
• Interact effectively and professionally with people from diverse cultural, socioeconomic, education, racial, ethnic, and
professional backgrounds.
• Work effectively with managers, co-workers, members of the public and professional groups.
• Establish and maintain effective interpersonal work relationships.
• Communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing).
• Consistently demonstrate positive/proactive customer service attitude.
• Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all
employees and members of the public.
• Manage and coordinate activities and projects.
• Function independently.
• Exercise sound judgment and initiative.
• Be flexible to shifting priorities.
• Maintain confidentiality and adhere to HIPAA.
• Receive constructive feedback in a positive manner.
• Be available to accept new assignments to meet disaster-related Health District responsibilities.
• Work towards goals and objectives of the Strategic Health Plan.
• Adhere to departmental policies and procedures.
• Adhere to the policies, mission, vision, and values of the organization.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
• Work is performed at a desk or intermittently walking, standing, bending, or stooping
• May be required to lift and move up to 50 lbs.
• Requires physical activity including crawling under desks, working with hardware, etc.
• Must be able to travel between District locations as needed

• Emergency Preparedness Tier Level: 1

FLSA STATUS

• FLSA Status: Exempt