Field & Bench Technician

FIELD/Bench Technician

Full-Time Position

POSITION OVERVIEW

We are seeking a skilled Field/Bench Technician to install, maintain, and repair electronic fare collection systems for public transportation. This hybrid role requires both field service work (40% travel) and bench-level technical work at our Chicago facility. The ideal candidate will have strong electronics troubleshooting skills, IT knowledge, and the ability to work both independently and as part of a team.

KEY RESPONSIBILITIES

Field Service (40-50%)

• Travel to client sites to install, maintain, and repair fare collection equipment
• Perform on-site troubleshooting and system diagnostics
• Install and configure hardware and software upgrades
• Document maintenance efforts and complete service reports
• Provide basic training to client personnel on equipment operation
• Travel details and schedule will be explained during the interview process

Bench Work & Technical Development (50-60%)

• Perform module-level repairs and component replacement on electronic assemblies
• Read and interpret complex schematics, engineering drawings, and technical manuals
• Use test equipment to diagnose and troubleshoot electronic modules
• Train other technicians on repair procedures and system operations
• Participate in training to learn new systems and technologies
• Maintain accurate repair documentation and parts inventory

TECHNICAL REQUIREMENTS

• Analyze and troubleshoot electronic device malfunctions
• Replace components and repair modules to component level
• Read and interpret schematics and technical documentation
• Proficient use of multimeters for resistance, voltage, and continuity testing
• Experience with digital and analog electronics troubleshooting
• Software and hardware troubleshooting and upgrades
• Knowledge of low-voltage electrical systems
• Ability to solder and perform precise bench repairs
• IT background and understanding of networking principles

QUALIFICATIONS

• Minimum 3 years experience as an electronics service technician
• General knowledge of bus, automotive, and/or vehicle systems
• Proficiency with Microsoft Windows and Office products
• Strong computer hardware and software troubleshooting skills
• Experience with documentation systems and repair tracking
• Ability to work both independently and as part of a team
• Excellent problem-solving and critical thinking skills
• Strong customer service orientation
• 2-year technical education or equivalent experience
• Valid driver's license and reliable transportation

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 50 lbs of equipment
• Capable of working in various environments (garage, transit facilities, office)
• Ability to work in confined spaces when necessary

ADDITIONAL REQUIREMENTS

• Must pass background check
• Must pass drug test
• Flexibility in shift hours and work schedule
• Willingness to travel 40-50% of the time

WORK ENVIRONMENT

When not traveling, work is performed at our Chicago facility in a technical bench environment with appropriate tools and equipment for electronics repair and testing.