Field Service Technician

POSITION OVERVIEW: Field Service Technician responsible for maintaining, servicing, and replacing Ticket Vending Machines (TVMs) and fare gate systems on Miami-Dade's light rail transit network. This role requires intermediate-level technical expertise and the ability to work independently while maintaining high service standards for critical transit infrastructure.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Equipment Maintenance & Repair:

• Maintain, service, and troubleshoot Ticket Vending Machines (TVMs) and fare gate systems across Miami-Dade light rail stations
• Read and interpret complex schematics, engineering drawings, work orders, technical manuals, and manufacturer specifications
• Initialize and commission electronic transit equipment for optimal performance
• Analyze equipment operations to determine malfunctions, troubleshoot errors, repair modules, and replace components as needed
• Perform preventive maintenance according to established schedules and manufacturer guidelines
• Remove and replace faulty equipment using proper procedures and safety protocols

Field Operations & Logistics:

• Operate company van to travel between multiple transit stations throughout Miami-Dade County
• Maintain and manage inventory of spare parts, tools, and equipment
• Order replacement parts and components from approved vendor parts lists
• Respond promptly to emergency service calls and equipment failures
• Coordinate with transit operations to minimize service disruptions

Documentation & Reporting:

• Prepare and maintain detailed service reports, maintenance logs, and equipment records
• Document all maintenance activities, parts usage, and time spent on each service call
• Submit timely reports to supervisors and DADE Transit Authority as required
• Use mobile devices and software applications for real-time reporting and work order management

Communication & Teamwork:

• Communicate effectively with transit operations staff, supervisors, and other technicians
• Collaborate with team members and demonstrate willingness to learn new technologies and procedures
• Maintain professional demeanor when working in public transit environments

MINIMUM JOB REQUIREMENTS:

Education & Experience:

• Two-year college degree or equivalent in electronics, computer science, information systems, or related technical field
• Minimum 2 years of field service or electronic equipment maintenance experience (intermediate level required - no entry level)
• Experience with transit equipment, vending machines, or similar electronic systems preferred

Technical Skills:

• Proficiency in Microsoft Office Suite and computerized maintenance management systems
• Ability to obtain solder certification within 90 days of employment
• Strong computer literacy and ability to use mobile reporting applications
• Experience with general purpose test equipment, hand tools, and specialized tooling

Physical & Professional Requirements:

• Ability to lift 50 pounds regularly and maneuver heavy equipment
• Capability to walk, stand, and sit for extended periods; climb stairs and work in various weather conditions
• Valid Florida Driver's License with clean driving record
• Must pass comprehensive background check and drug screening
• Strong written and oral communication skills
• Must be able and willing to work weekends and evenings as needed for emergency repairs and maintenance windows

Work Environment:

• Outdoor work at various light rail stations throughout Miami-Dade County
• Exposure to weather conditions and transit environment noise
• Flexible schedule requirements including occasional evenings and weekends

COMPENSATION & BENEFITS:

• Salary: $24-$26 per hour (based on experience)
• Schedule: M-F 7am-4pm and OT
• Company vehicle provided for field work
• Comprehensive benefits package
• Training and professional development opportunities
• 6-year contract stability with potential for extension

PREFERRED QUALIFICATIONS:

• Previous experience with transit authority or public transportation systems is plus
• Familiarity with Miami-Dade County geography and transit network
• Experience working in multicultural urban environments
• Ability to work independently with minimal supervision

TO APPLY: All candidates must demonstrate technical competency, professional communication skills, and commitment to supporting critical public transit infrastructure with flexible scheduling availability.

NOTE: Other duties may be assigned as needed, like training other techs once you learn the job.