Field Technician (Transit)

Field Technician - WMATA Bus Equipment

Job Overview

We are seeking a skilled Field Technician to service, maintain, and repair low voltage transit equipment on WMATA buses. This position involves working at 8 WMATA bus garages throughout the Washington DC metropolitan area, focusing on critical fare collection and transit systems including validators, fare boxes, tablets, and switches.

Key Responsibilities

1. Equipment Maintenance: Service and maintain low voltage transit equipment including validators, fare boxes, tablets, switches, and related systems on WMATA buses
2. Field Service: Perform on-site troubleshooting, diagnostics, and repairs at bus garages and transit facilities throughout the DC area
3. System Installation: Install, configure, and upgrade fare collection hardware and software systems for bus-mounted equipment
4. Preventive Maintenance: Conduct routine maintenance schedules and system health checks to ensure optimal equipment performance
5. Technical Support: Provide technical assistance and basic training to WMATA maintenance staff and bus operators
6. Documentation: Maintain detailed service records, repair logs, and maintenance activities for all equipment serviced
7. Safety Compliance: Follow all safety protocols and procedures when working in active bus maintenance facilities
8. Response Time: Meet 2-hour response time requirements for Metro Bus Maintenance requests during weekdays
9. Service Level Management: Ensure no more than 10 buses remain out of service due to pending warranty support

Service Coverage Areas

Primary Locations: 8 WMATA garages including:

1. Andrews
2. Bladensburg
3. Cinder Bed
4. Four Mile
5. Landover
6. Montgomery
7. Shepherd Parkway
8. Western

Qualifications

Required:

1. Associate's degree in Electronics, Electrical Technology, or related technical field
2. 2+ years of field service experience with low voltage systems or electronic equipment
3. Strong knowledge of electronic circuits, diagnostic tools, and repair techniques
4. Familiarity with public transportation systems and fare collection technology preferred but not required
5. Valid driver's license with clean driving record
6. Ability to work independently with minimal supervision
7. Schedule flexibility is essential: Must be willing and able to work all shifts (day, evening, night), weekends, holidays, and overtime as needed for emergency repairs and system maintenance

Preferred:

1. Experience with transit systems or public transportation equipment is a plus
2. Knowledge of point-of-sale systems, card readers, or payment processing equipment
3. Understanding of industry regulations and safety standards
4. Excellent problem-solving and communication skills
5. Customer service experience

Physical Requirements

1. Ability to lift and carry up to 50 lbs of equipment and tools
2. Comfortable working in active bus maintenance garage environments (indoor/outdoor conditions)
3. Ability to work around moving buses and in maintenance bay areas
4. Capable of standing, kneeling, and working in various positions for extended periods
5. Manual dexterity for handling small electronic components and tools

Work Details

1. Salary Range: $25.00 - $28.00 per hour
2. Schedule: Shift schedule to be determined (day, evening, or night shift coverage required)
3. Schedule Flexibility Required: Must be available for rotating weekends, holidays, and emergency calls as needed to maintain critical transit systems
4. Location: 8 WMATA bus garages throughout the Washington DC metropolitan area
5. Travel: Assigned coverage area but may need to assist at other garages during shifts (company vehicle provided)
6. Environment: Active bus maintenance garages and operational transit environments
7. Benefits: Cell phone allowance $50 mileage reimbursement (standard mileage rate)

Service Expectations

1. Address service tickets within 24 business hours
2. Support fleetwide hardware upgrade campaigns without impacting day-to-day warranty operations
3. Maintain inventory readiness with all necessary components and assemblies for immediate repairs
4. Provide seamless coverage and rapid resolution to meet WMATA's operational expectations

Work Schedule will be discussed during screening. Must be open to work days or nights.

This position is part of ESP Enterprises' commitment to supporting WMATA's additional one-year warranty service requirements across the Washington DC area transit system.