Effective Date: 1/1/2024
Welcome to ESP Enterprises Inc. We are committed to protecting your privacy and ensuring a secure experience as you use our transportation and technology services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website espenterprisesinc.com, use our mobile application, or engage with our services. By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
a. Personal Information:
- Contact Information: Name, email address, phone number.
- Payment Information: Credit card details, billing address.
- Identification Information: Driver’s license, vehicle registration, and insurance details.
b. Usage Information:
- Service Usage: Details about your interactions with our services, including trip history, route details, and service preferences.
- Device Information: Information about the device you use to access our services, including device type, operating system, and IP address.
- Location Data: Geolocation information collected through GPS or other location- tracking technologies.
c. Technical Information:
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.
3. How We Use Your Information:
SMS consent will not be shared with any third party, nor will the phone numbers for the SMS purpose.
We use your information for the following purposes:
- To Provide and Manage Services: Processing bookings, managing rides, and facilitating payment transactions.
- To Improve Our Services: Analyzing usage patterns and feedback to enhance service quality and user experience.
- To Communicate With You: Sending service updates, promotional offers, and customer support messages.
- To Ensure Safety and Security: Monitoring and preventing fraudulent activities, and ensuring the safety and security of our services.
- To Comply With Legal Obligations: Meeting legal, regulatory, and contractual requirements.
4. How We Share Your Information
We may share your information in the following circumstances:
- With Service Providers: Third-party vendors and partners who assist us in delivering our services, such as payment processors and IT service providers.
- For Legal Reasons: When required by law, regulation, or legal process, or to protect our rights, property, or safety.
- In Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: Request access to or correction of your personal information.
- Opt-Out: Opt-out of receiving promotional communications from us.
- Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
- Location Data: You can manage or disable location services through your device settings.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
7. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website or through other communication channels. Your continued use of our services after such changes indicates your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ESP Enterprises Inc.
13171 Misty Willow Dr.
Houston, TX 77433.
281-444-2377